Need a hand?
We're here to help.
Whether it's a bug, a question about your subscription, or something about EPC exports or safety templates, the fastest way to reach us is email — a real person reads every message.
Common questions
Before you email
Is GroundCheck free to use?
Yes. The Free tier includes unlimited users, up to 3 sites, and 10 AI hazard detections a month at no cost. Upgrade to Pro or Team any time from the app's More tab if you need unlimited detections or team features.
How do I cancel or manage my subscription?
Subscriptions are billed through Apple. Go to Settings → your name → Subscriptions on your iPhone to manage or cancel.
Does GroundCheck work without internet?
Yes — inspections, AI hazard detection, and EPC data capture all work fully offline. Everything syncs automatically once you're back in signal.